Legal
SMS Messaging Policy
Effective Date: March 27, 2025
Neo, At Your Service ("Neo," "we," "us," or "our"), operated by ClearLine Answering Services LLC, uses SMS text messaging to communicate with customers and business contacts in connection with our AI answering service. This SMS Messaging Policy describes how we send messages, how you can opt in and out, and what you can expect from us.
We comply with all applicable laws and regulations governing text messaging, including the Telephone Consumer Protection Act (TCPA) and the guidelines of the CTIA (Cellular Telecommunications Industry Association).
How You Opt In
You may receive SMS messages from Neo, At Your Service only if you have opted in through one of the following methods:
- Providing your phone number and consenting to receive text messages when signing up for the Service or submitting a contact form on our website;
- Verbally consenting to receive text messages when speaking with a representative;
- Texting a designated keyword to our messaging number as part of an opt-in campaign.
By opting in, you consent to receive automated text messages from Neo, At Your Service related to your service requests, appointment reminders, account updates, and customer care communications. Message frequency varies based on your account activity and service needs. Message and data rates may apply.
How to Opt Out or Get Help
You can manage your messaging preferences at any time using the following keywords. Reply to any message from us with one of the keywords below:
Unsubscribes you from all SMS messages from Neo, At Your Service. You will receive one final confirmation message and no further messages will be sent. You may re-subscribe at any time by texting START.
Returns a help message with our support contact information. You can also reach us at [email protected] for any questions about your messaging preferences.
Re-subscribes you to SMS messages from Neo, At Your Service if you have previously opted out.
Standard Disclosure
Neo, At Your Service provides automated text messaging for business communication purposes. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe. Reply HELP for help. For support, contact us at [email protected] or visit neoatyourservice.com.
Sample Customer Care Messages
The following are representative examples of the types of messages sent through the Neo, At Your Service platform. All messages include opt-out instructions.
Missed Call Acknowledgment
"Hi, this is Neo with [Business Name]. We missed your call and want to make sure you're taken care of. Can you let us know what you need help with? We'll get back to you shortly. Reply STOP to opt out or HELP for assistance."
Appointment Confirmation
"Hi [Name], this is Neo confirming your appointment with [Business Name] on [Date] at [Time]. Reply YES to confirm or call us to reschedule. Msg & data rates may apply. Reply STOP to opt out or HELP for assistance."
After-Hours Response
"Thanks for reaching out to [Business Name]. Our office is currently closed, but we received your message and will follow up during business hours. For emergencies, reply URGENT. Msg & data rates may apply. Reply STOP to opt out or HELP for assistance."
Types of Messages We Send
Privacy and Data Use
We do not sell, rent, or share your phone number or opt-in consent with third parties for their own marketing purposes. Phone numbers collected for SMS messaging are used solely to deliver the messages described in this policy. For more information, see our Privacy Policy.
Contact Us
For questions about this SMS Messaging Policy or to manage your preferences, contact us:
Neo, At Your Service
ClearLine Answering Services LLC, an Arizona limited liability company
Email: [email protected]
Website: neoatyourservice.com