Privacy Policy

Neo, At Your Service ("Neo," "we," "us," or "our") is a service operated by ClearLine Answering Services LLC, an Arizona limited liability company. This Privacy Policy explains how we collect, use, disclose, and protect information about you when you use our website at neoatyourservice.com and our AI answering service (collectively, the "Service"). By using the Service, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information in the following ways:

• Information you provide directly. When you contact us, sign up for the Service, or communicate with us by email or phone, we collect information such as your name, business name, email address, phone number, and any details you share about your business.
• Call and message data. When callers or texters interact with Neo on behalf of your business, we may collect phone numbers, call recordings or transcripts, and message content as necessary to provide the Service.
• Usage data. We automatically collect certain technical information when you visit our website, including IP address, browser type, pages visited, and referring URLs. We use this information to maintain and improve the website.
• Cookies. Our website may use cookies or similar technologies for basic functionality and analytics. You can disable cookies in your browser settings, though some features may not function properly as a result.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve the Service;
• Respond to your inquiries and provide customer support;
• Send you service-related communications, including confirmations, updates, and account notices;
• Send SMS messages related to your service requests, if you have opted in;
• Comply with legal obligations and enforce our Terms of Service;
• Protect the security and integrity of the Service.

We do not sell your personal information to third parties.

3. SMS Messaging

If you provide your phone number and consent to receive text messages from Neo, At Your Service, we will send you SMS messages related to your service requests, appointment confirmations, and account activity. No marketing, promotional, or unsolicited messages are sent. We do not share your phone number or opt-in consent with third parties for their own marketing purposes.

4. How We Share Your Information

We may share your information in the following limited circumstances:

• Service providers. We work with third-party vendors (such as telephony and cloud infrastructure providers) who process information on our behalf to deliver the Service. These providers are contractually required to protect your information.
• Legal requirements. We may disclose information if required by law, court order, or government authority, or to protect the rights, property, or safety of Neo, our customers, or others.
• Business transfers. If Neo or ClearLine Answering Services LLC is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

5. Data Retention

We retain your information for as long as necessary to provide the Service and fulfill the purposes described in this Privacy Policy, unless a longer retention period is required by law. Call recordings and message transcripts are retained for a reasonable period to support service quality and dispute resolution, then deleted.

6. Security

We take reasonable technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Children's Privacy

The Service is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will delete it promptly.

8. Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, including the right to access, correct, or delete information we hold about you. To exercise any of these rights, please contact us at [email protected]. We will respond to requests within a reasonable timeframe.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. We encourage you to review this policy periodically. Continued use of the Service after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: